Processing Time
All orders are processed within [1–3] business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary by destination and carrier, but typically range from 7-10 business days after shipment.
Please note that delivery times are estimates and may be affected by carrier delays, weather, or peak shipping periods.
Shipping Locations
We currently ship to [United States / select international locations — adjust as needed].
Order Issues
If your order is lost, damaged, or delayed beyond the expected delivery window, please contact us at her@sofiyaralls.com and we’ll make it right.
⸻
30-Day Money-Back Guarantee
We want you to feel confident in your purchase. If you’re not completely satisfied, we offer a 30-day money-back guarantee.
Returns
You may request a return within 30 days of delivery.
To be eligible for a refund:
• Items must be returned with original packaging (if applicable)
• Proof of purchase is required
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days.
Return Shipping
Customer is responsible for return shipping
- Non-Returnable Items: Digital products, Gift cards, Final sale items.
To initiate a return, contact us at her@sofiyaralls.com with your order number and reason for return..
Exchanges
If you need a replacement or exchange, please reach out to our support team and we’ll help you as quickly as possible.
Contact Us
If you have any questions about shipping or returns, email us at her@sofiyaralls.com